When a transfer is initiated to get a domain name into your own domain portfolio, in many cases e-mails are sent out to request confirmation of the registrant or admin-c (depending on the top-level domain name in the transfer request).
Sometimes these e-mails do not arrive because of spam filtering, or simply because the e-mail address is not correct. You should ask the party that has requested the transfer if they can make sure that the e-mail address is changed. The current registrar of the domain name will have to comply with this request.
When the e-mail address in the whois is corrected, you can restart the transfer process. In this case, the whois records are re-read, and the transfer e-mails are re-sent.
Please use the following command to restart the transfer process and resend the e-mails:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<epp xmlns='urn:ietf:params:xml:ns:epp-1.0' xmlns:command-ext="http://www.metaregistrar.com/epp/command-ext-1.0"